PROM SEASON FLORALS AVAILABLE FOR PRE-ORDER!

Return Policy & Terms of Service


Return Policy

Pink Shutter Return Policy

At Pink Shutter, we pride ourselves on the quality and freshness of our flowers. However, we understand that occasionally, issues may arise. Our return policy is designed to address these concerns efficiently.

Substitutions:
Due to seasonal and regional conditions, certain flower varieties may be unavailable. In such cases, we may substitute with similar flowers of equal or greater value, maintaining the overall style and theme of the arrangement.

Cancellations:
Orders can be canceled if the request is made before delivery. For cancellations made within 24 hours of placing the order, please contact us directly to ensure prompt processing. Cancellations after this period may incur a 20% charge.

Refunds:
If you are not completely satisfied with the arrangement delivered, please contact our customer service within 48 hours of delivery. We will offer a replacement of equal or greater value, or a full or partial refund at our discretion. Quality concerns must be reported within this timeframe due to the perishable nature of flowers.

Non-Refundable Situations:

    •    Incorrect addresses provided by the customer.
    •    Recipient refusing delivery.
    •    Quality complaints made after 48 hours of delivery.

Our goal is your complete satisfaction, and we will do our best to resolve any issues to your satisfaction.

Terms of Service

Pink Shutter Terms of Service

1. Introduction:
These Terms of Service govern your use of the Pink Shutter website and services. By accessing or using our services, you agree to these terms.

2. Orders and Payment:
All orders must be paid in full at the time of purchase. We accept major credit cards and other payment methods as specified on our website.

3. Delivery:
We offer delivery within specified areas. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by factors beyond our control.

4. Substitutions:
Due to seasonal availability, we may substitute flowers and containers to ensure timely delivery. Substitutions will be of equal or greater value.

5. Cancellation and Refunds:
Refer to our Return Policy for details on cancellations and refunds.

6. Privacy:
We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Limitation of Liability:
Pink Shutter is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

8. Governing Law:
These terms are governed by the laws of the state in which our business is located. Any disputes will be resolved in the state courts of that jurisdiction.

9. Changes to Terms:
We reserve the right to update these Terms of Service at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

By placing an order with PinkShutter, you agree to these terms and conditions.